Healthcare Business Review Weekly Brief
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Healthcare organizations constantly seek innovative solutions to navigate complex regulatory landscapes, control costs and enhance patient care. One such solution that is gaining traction is Healthcare BPO. From streamlining administrative tasks like medical accounts receivable services to harnessing advanced technologies like EMR data migration, Healthcare BPO is revolutionizing the healthcare industry, enabling organizations to focus on what matters most—the well-being of patients.
The global healthcare BPO market is estimated at USD 430.5 billion by the end of 2030 and is expected to grow at a compound annual growth rate (CAGR) of 9 percent from 2023 to 2030. The market is witnessing a surge in demand for specialized solutions, fueled by the rapid growth of digital technology usage in the industry and the increasing need for affordable healthcare services.
This edition of Healthcare Business Review brings forth the most influential developments in the healthcare BPO sector, aimed at helping organizations enhance productivity, patient experience and cost-efficiency.
It features thought leadership articles from Brett Young, Director of Strategy and Business Development at Dignity Health. Young illuminates the importance of providing physicians with the tools to perform their jobs safely and effectively and explores innovative technology to enhance efficiency in the operating room.
It also features an article from Alan Saint, Director of Process Improvement at Providence Health & Services, who discusses the need to find the balance between leveraging technological advancements and maintaining human interactions within the healthcare BPO industry.
In this edition featuring the Top Healthcare BPO of 2024, we hope you’ll find the ideal partner to deliver top-tier patient care.
Usually, the qualified subscribers of our magazine nominate companies with whom they have collaborated and experienced exceptional results to be in this list. Did a company you recently worked with give you stellar results and ROI? Did it turn out to be one you would wholeheartedly recommend to peers? Or do you know of such an outstanding company through your network? Please fill in the details below and nominate them to be featured here.
Savista's unique combination of extensive experience, comprehensive services, highly trained workforce, and proven results sets it apart in the revenue cycle management industry. It offers a wide range of services that cover the entire revenue cycle, including patient engagement, health information management (HIM), and accounts receivable (AR) management.
Sosa Practice Partners (SPP) is a family-owned healthcare BPO provider that offers comprehensive practice management solutions. From medical billing and coding to telehealth optimization and regulatory compliance, SPP leverages its specialized expertise to help healthcare organizations navigate complex challenges and enhance operational efficiency. With a client-centric, partnership-driven approach, SPP delivers tailored services to meet the unique needs of each healthcare provider.
Carmen Sosa, FounderWhether supporting a smaller practice laying its foundation or an established provider seeking optimization, SPP’s client-centric focus and customized pricing structure guarantee the support needed to excel in the industry
Catalyst Solutions is a leader in innovative health plan optimization. The company has been providing cost effective, intelligent business solutions exclusively to health plans for over 25 years.
CEC, a leading global BPO (ITeS) company, merges extensive industry knowledge and robust process expertise with collaborative partnerships. Their comprehensive services deliver exceptional value to leading firms. Committed to market leadership, they prioritize high regard from clients, employees, partners, investors, and communities.
Goodworks assists agencies in standardizing, centralizing, and optimizing people-dependent processes to recapture revenue and alleviate the burden on back-office teams. Over the past decade, Goodworks empowered some of the largest national home healthcare agencies to enhance revenue, cut costs, and innovate their back-office operations.
KM² Solutions operates contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service via voice, chat, email, and mobile. With two decades of experience, they are an acclaimed outsourcing partner, employing a nearshore strategy for improved performance at a lower cost.
ONQ is a global healthcare outsourcing and technology company specializing in labor solutions. The company is dedicated to serving the needs of healthcare-related businesses in the US, including hospitals, physician groups, medical billing companies, healthcare clinics, and imaging centers.
SkyCom Healthcare, a consultative healthcare BPO, prioritizes enhancing patient experience in every project. Their solutions guarantee seamless customer service, while their consulting team advises on processes and technologies for tailored client journeys.
Shearwater Health, a global leader in Clinical Process Outsourcing (CPO®), has been training and augmenting care teams with remote and onsite clinicians since 1973, thus alleviating strain on the healthcare system. They provide swift and secure deployment of both remote and onsite clinical expertise.
Transparent BPO offers its clients superior nearshore contact center services and business process outsourcing at competitive prices. The company’s state-of-the-art system development and IT support enable seamless integration, fostering transparent business relationships.
